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Our Terms, Your Account Rights

be365 operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via bKash, Nagad, or Rocket, or raise a dispute.

Account EligibilityJurisdiction ConditionsbKash & Nagad DepositsDispute ProcessData Retention
be365 Our Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only the account data needed to verify your identity, process bKash, Nagad, and Rocket transactions, and comply with our platform obligations. We do not sell your data to third parties.

Cookie Policy

Our site uses session and analytics cookies to keep your account logged in and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Data Retention and Requests

We retain account and transaction records for the period required by our operational obligations. To request a copy of your data or ask for account deletion, submit a request through the Help Centre in your account.

LEGAL CONTACT PATHS

Reach Us on Legal Matters

Live Chat Open the chat widget from any page on be365 to raise a legal query, account dispute, or terms clarification directly with our support team during operating hours.
Email Support Send detailed legal or account queries to our support address. Include your registered mobile number and the transaction reference for faster handling of wallet-related disputes.
Account Help Centre Log into your account and navigate to Help to submit a formal request about data access, account closure, or terms disputes. Responses are tracked against your account record.

Common Questions About Our Terms

Access depends on whether using an online casino platform is lawful under your local law and in your eligible region. We do not confirm legality for any specific location — that is your responsibility to verify before registering.

Any verified balance in your account wallet at the time of closure is returned to the mobile wallet used for the original deposit, subject to our withdrawal verification process and the timeframes in the full terms.

Raise the dispute via Live Chat or the Help Centre within the timeframe stated in our terms. Include your transaction reference and the mobile number linked to your Rocket or bKash account for faster resolution.

Yes. Log into your account, go to Help, and submit a data access request. We will respond within the period required by our data handling obligations and provide the information tied to your account record.

Close your account and withdraw your remaining balance before the effective date of the update. Continued use of the platform after that date is treated as acceptance of the revised terms.

Contact support immediately through Live Chat or email. We can place a temporary hold on your account while we investigate. Never share your OTP or password with anyone, including anyone claiming to be from our team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.