Reference

How be365 Handles Your Personal Data

Your account data — from your bKash deposit records to your login activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data collected only for account operationbKash, Nagad, Rocket transaction records protectedRight to request, correct or delete your dataSSL-secured account sessions
be365 How be365 Handles Your Personal Data
DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your request is logged.

Live Chat Start a chat from your account dashboard to raise a data request or ask about what information we hold on your account.
Email Support Send your data request or privacy concern to our support address — include your registered account details so we can locate your record quickly.
Account Settings Some data corrections, like updating your contact number or wallet details, can be made directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency around your account data are not afterthoughts — they are built into how the platform operates. Here is what that looks like in practice across the four areas that matter most to your account.

Account Security

Every login session is protected by SSL encryption. We use OTP verification for sensitive account actions, so no change to your wallet or contact details goes through without your confirmation.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can review and adjust cookie permissions through your browser settings at any time.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable regional requirements. You can request details of the retention period that applies to your account.

Your Access Rights

You have the right to request a copy of the personal data we hold, ask for corrections, or request deletion where permitted by the rules that apply in your region. Contact support to start any of these requests.

Common Questions About Your Data

These are the questions we hear most often from account holders about how their personal information is used, stored and protected on be365.

We collect your name, contact details, date of birth for age verification, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also logged when you access the lobby.

We share only what is necessary. Payment processors like bKash and Nagad receive transaction data to complete your deposits and withdrawals. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will confirm receipt of your request and respond within a reasonable timeframe as required by applicable rules in your region.

Yes, you can request deletion of your personal data. Whether we can action it fully depends on legal retention obligations in your region. Support can explain what applies to your specific account when you raise the request.

Payment data is transmitted over SSL-encrypted connections and shared only with the relevant payment processor to complete your transaction. We do not store your full mobile wallet credentials on our servers.

Your data is retained for a defined period after account closure in line with regional requirements. After that period, personal data is removed from active systems. Contact support for details specific to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.